Prepare the site for plant delivery
Give the transport team useful access information, an arrival contact and a practical unloading plan before dispatch.
Plant Hire Services editorial · Published 20 September 2026Describe the route to the actual gate
Provide the site entrance, not only the office address or a suburb. Include the approach direction, gate width, overhead restrictions, surface conditions and any delivery window supplied by the site team. Send current photographs with orientation notes. A clear photograph of the entrance is more useful than a map pin that sends the driver to the wrong side of the project.
Separate machine access from vehicle access
A machine that fits through a gate may arrive on a much larger vehicle. Ask the transport provider to check turning, approach and unloading requirements for the proposed combination. Identify the unloading area and who controls it. Have the relevant site and transport personnel resolve suitability; a directory guide cannot establish whether a particular route or surface is safe.
Close the loop before the truck leaves
Agree an arrival window and name a contact who will be reachable throughout it. Share changes to access or sequencing before dispatch. Confirm who receives the equipment, checks the delivery record and communicates any discrepancy. If the site cannot receive the load, use the agreed escalation contact instead of improvising an unloading location.
Put it into practice
Imagine the delivery entrance is different from the address used by visitors. Mark the gate on a simple drawing and send it to the dispatch contact with the receiver’s phone number. Ask the transport provider to confirm the proposed vehicle and arrival arrangement. If another contractor changes the unloading area, issue an updated instruction before dispatch. Keep the original and revised acknowledgement with the booking. The useful result is a shared arrival plan, not merely evidence that somebody sent an address.
Before you book
- Correct gate and approach supplied
- Current access photos sent
- Vehicle dimensions discussed
- Unloading area confirmed
- Receiving contact available
Use this checklist in your enquiry and record the provider’s answers beside each item.
Build your service brief ↗Questions worth asking
Is the street address enough to arrange delivery?
Provide the exact entrance, arrival window, receiving contact and proposed unloading arrangements. Have the transport provider assess access for the actual vehicle and load.
Does this guide confirm a provider’s equipment or availability?
No. This is general planning guidance. Published directory records and guide examples are not a booking, equipment recommendation or confirmation of availability for your site.
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